Commercial Banking

Principal Responsibilities

Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.

Ensure transaction does not break down for want of any document and internal approval.

Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions

Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.

Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.

Facilitate preparation of forms/documentation for customers for client on-boarding.

Answer incoming customer calls/emails for general and transaction-specific trade enquiries.

Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.

Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.

Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.

Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines

Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database

Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.

Arrange regularly meeting with clients every quarter and understanding their trade requirements.

Monitoring Exports and local dispatches and ensuring documents are dispatched on time.

Timely reporting of discrepancies and expedite resolution for the same.

Managing the trade relationships of select clients.

Promote Digital penetration

Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.